Frequently Asked Questions
Everything you need to know about our premium artisanal collections.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain beauty and personal care products must be unopened.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, Sergejs Soap is committed to sustainability. We partner only with suppliers who adhere to fair labor practices and use environmentally friendly manufacturing processes.
Do you offer international shipping?
Absolutely. We ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.